Woods Furniture Warranty Policy

Introduction
Woods Furniture stands behind the quality of our handcrafted furniture. This Warranty Policy explains what is covered, for how long, and how to arrange warranty service for products purchased from Woods Furniture (the “Company”) through our website https://www.woodsfurnitures.com/ or via official channels. This policy applies to customers in the United Kingdom and is in addition to your statutory rights.

1. Scope and Coverage

• Warranty period: 12 months from the date of delivery to the original purchaser.
• Who is covered: The original purchaser of the product. This warranty is non-transferable.
• What is covered: Manufacturing defects in materials or workmanship that affect the function or structural integrity of the product when used under normal domestic conditions.
• What is not covered: Normal wear and tear, cosmetic imperfections that do not affect function (e.g., natural variations in wood colour/grain), damage from misuse, accidents, improper care or maintenance, unauthorized alterations or repairs, environmental damage (moisture, heat, UV exposure), transportation damage not reported within 7 days of delivery, and products used for commercial or rental purposes.

2. What is Covered in Detail

• Structural integrity: Defects in joints, frames, or other structural components that impair use.
• Finishes and surfaces: Defects in factory-applied finishes (peeling, bubbling, or significant loss of adhesion) that are not due to improper care.
• Upholstery (where applicable): Manufacturing defects in fabric/leather and stitching that are not due to normal wear or improper care (fabric warranties from suppliers may apply additionally).
• Hardware and mechanisms: Defects in mechanisms, springs, or connecting hardware supplied with the product.

3. What is Not Covered

• Normal wear and tear (scratches, scuffs, minor colour changes due to sun exposure, etc.).
• Damage from accidents, misuse, abuse, or neglect (e.g., standing on chairs, improper loading, exposure to liquids without protection).
• Improper assembly, modification, or repair by non-authorised technicians.
• Damage caused by improper care or cleaning (use of harsh chemicals, abrasive cleaners, or neglect of maintenance recommendations).
• Variations in colour, grain, or other natural characteristics of timber that occur with aged or seasonally sourced wood.
• Items that were not purchased directly from Woods Furniture or outside the defined geographic scope of this policy.

4. How to Make a Warranty Claim

• Contact us: Email info@woodsfurnitures.com or call +91-9742190900 with your order number, delivery date, and a description of the defect.
• Documentation: Include clear photos or video showing the defect and, if possible, a short video demonstrating the issue.
• Evaluation: Our team will review your submission and may request the item for inspection if feasible.
• Timeframe: We aim to acknowledge claims within 2–5 business days and provide next steps within 5–10 business days after submission.

5. Remedies and What We Will Do

• If a defect is confirmed under this warranty, Woods Furniture will, at our option:
  • Repair the defective part or component,
  • Replace the defective part or, if necessary, replace the entire item,
  • Issue a credit or refund at Woods Furniture’s discretion.
• Shipping: For warranty repairs or replacements, Woods Furniture will cover reasonable shipping costs to and from the customer within the UK for the defective item, where feasible. If a return is required, we will provide a pre-paid shipping label or arrange an insured shipment.
• If a product is no longer available in the same configuration, Woods Furniture may offer an equivalent alternative or credit toward a comparable item.

6. Warranty Limitations and Disclaimers

• The warranty is the sole and exclusive remedy for defects covered by this policy.
• This warranty does not cover incidental or consequential damages to the extent allowed by law.
• Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so to the extent applicable, the foregoing exclusions or limitations may not apply to you.
• Any implied warranties (if required by law) shall be limited to the duration of this written warranty.

7. General Terms

• Product registration is not required, but providing your order number and a copy of your invoice will help speed up a claim.
• This warranty applies to products used in normal domestic environments in the UK. For products used outside the UK, terms may differ and must be confirmed at the time of purchase.
• Woods Furniture reserves the right to make final determination on all warranty claims.

8. How to Contact Us

Email: info@woodsfurnitures.com

Phone: +91-9742190900