Woods Furniture stands behind the quality of our handcrafted furniture. This Return Policy explains when returns, exchanges, or refunds are available for products purchased from Woods Furniture (the “Company”) through our website https://www.woodsfurnitures.com/ or via official channels. This policy applies to UK customers and supplements your statutory rights.

1. Returns: at a glance

• Stock items (non-custom): 30 days from delivery to the original purchaser, unused and in original packaging.
• Custom-made / bespoke items: generally non-returnable, unless there is a manufacturing defect or damage on arrival. Each custom order is confirmed prior to production.
• Damaged or incorrect items on arrival: eligible for replacement, credit, or refund. We’ll arrange collection or replacement as needed.

 

2. What’s covered and what’s not

• Covered: manufacturing defects in materials or workmanship; items delivered incorrectly; items damaged in transit (upon reporting within the stated window).
• Not covered: normal wear and tear; cosmetic variations in timber; damage from misuse, improper care, or unauthorized alterations; items used for commercial/rental purposes; items not purchased directly from Woods Furniture; damage from external factors.

 

3. How to start a return

• Contact: Email info@woodsfurnitures.com or call +91-9742190900 with your order number, item(s), and reason for return.
• Next steps: We’ll issue an RMA (return merchandise authorization) and provide return instructions, including the return address or label if applicable.
• Packaging: Return items must be in their original packaging and in a resaleable condition.

 

4. Returns for stock items

• Window: 30 days from delivery.
• Condition: unused, unassembled, with all original packaging and accessories.
• Refunds: issued to the original payment method after inspection; shipping charges are typically non-refundable unless the return is due to our error or the item is defective.
• Return shipping: customer pays the cost of return shipping unless the item is defective or incorrect.

 

5. Custom-made / bespoke items

• Generally non-returnable once production has begun or the order has been customized.
• Exceptions: manufacturing defects or items damaged in transit.
• Remedies: repair, replacement, or refund at Woods Furniture’s discretion if a defect or error is confirmed.

 

6. Damaged or incorrect items on arrival

• Report within 7 days of delivery with photos showing the issue.
• We’ll arrange a replacement, credit, or refund as appropriate.
• We may cover return shipping for damaged/incorrect items.

 

7. Refunds and processing times

• Once approved, refunds are processed to the original payment method within 5–10 working days after we receive the returned item or verify the issue.
• Original shipping charges are usually non-refundable, unless the item arrived damaged or was incorrect.

 

8. Exclusions and special notes

• Prohibited returns: items not originally purchased from Woods Furniture, items damaged by improper care, or items not returned in their original packaging (where required).
• Local laws: this policy is in addition to your statutory rights in the UK. For non-custom items, your statutory rights may provide broader protections.

 

9. How to contact us

• Website: https://www.woodsfurnitures.com/
• Email: info@woodsfurnitures.com
• Phone: +91-9742190900

Optional: quick reminder about making it smooth

• Keep your order number handy.
• Take photos of any damage or defects immediately.
• We’ll guide you through the next steps and aim to resolve your return quickly and fairly.